1. Hashemi B, Baratloo A, Forouzafar MM, Motamedi M, Tarkhorani M. Patient Satisfaction Before and After Executing Health Sector Evolution Plan. Iranian Journal of Emergency Medicine 2015;2(3): 127-33.
2. Donelan K, Blendon R J, Schoen C, Davis K , Binns K. The Cost of Health System Change: Ppublic Discontent in Five Nnations. Health Afairs 1999;18(3): 206-16.
3. Merce JR, Hsiao W, Berman P, Reich MR. Getting Health Reform Right: a Guide to Improving Performance and Equity. 2008: Oxford University Press:8-19.
4. Tarin EK. Health Sector Reforms: Factors Influencing the Policy Process for Government Initiatives in the Punjab (Pakistan) Health Sector 1993-2000. 2003, University of Leeds.
5. Collection Guidelines for Health System Reform Plan. Health Deputy: Iranian Ministry of Health and Medical Education, 2014
6. Homedes N, UgaldeA. Why Neoliberal Health Reforms Have Failed in Latin America. Health policy 2005; 71(1): 83-96.
7. Rao KD, Arora R, Ghaffar A. Health Systems Research in the Time of Health System Reform in India: A Review. Health Res Policy Syst 2014;9(12):12-37.
8. Haghdoost AA, Mehrolhassani M, Khaje Kazemi R, Fallah M, Dehnavieh R. Monitoring Indicators of Iranian Health System Reform Plan. Hakim Research Journal 2013; 16(3): 171- 81[In Persian].
9. Williams B. Patient Satisfaction: A Valid Concept? Social Science & Medicine 1994; 38(4): 509-16.
10. Akhoonzadeh Sh. Health Transformation Plan; Opportunity or Threat for Physicians. Onesthesiology and Pain Journal 2015; 5(1):1-2 [In Persian].
11. Bankauskaite V, Saarelma O. Why are People Dissatisfied with Medical Care Services in Lithuania? A Qualitative Study Using Responses to Open-ended Questions. International Journal for Quality in Health care 2003; 15(1): 23-29.
12. Wright G, Causey S, Dienemann J, Guiton P, Coleman FS, Nussbaum M. Patient Satisfaction with Nursing Care in an Urban and Suburban Emergency Department. Journal of Nursing Administration 2013; 43(10): 502-8.
13. Sitzia J, Wood N. Patient Satisfaction: A Review of Issues and Concepts. Social Science & Medicine 1997; 45(12): 1829-43.
)