Determination of patients’ satisfaction referring to Shahid Montazeri dental clinic in 2018

Authors

Abstract

Background and Objective: Satisfaction of patients has a major effect on improving the quality of services in dental clinics. This study was conducted to evaluate the satisfaction rate of patients referred to the Montazeri dental clinic.
 
Materials and Methods: This cross-sectional study was performed on 450 patients from 9 departments of Diagnostic, Radiology, Prosthetics, Restorative, Endodontics, Periodontology, Orthodontics, Surgery and Implant of Montazeri Denal clinic. Patients referred to the health center responded to a researcher-made questionnaire containing two parts. The first part was demographic questions and the second part of the questionnaire was 24 questions in two clinical and non-clinical areas.
 
Results: The average satisfaction of patients was 3 out of 5 points, indicating the high level of satisfaction. The highest level of satisfaction was obtained from the orthodontic department. The highest satisfaction rate in non-clinical section was observed from the waiting room hygiene (physical environment), from the accountants (administrative section) and from the guide panels (facility section). In the clinical area, the highest level of satisfaction was related to the attitude of dentists.
 
Conclusion: Satisfaction of patients referred to the Montazeri Dental clinic is desirable. Eliminating patient dissatisfaction improves the quality of dental services.

Keywords

References

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Daneshvar Medicine
Volume 27, Issue 2 - Serial Number 141
July and August 2019
Pages 9-18

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